We hope you are as delighted with your purchase as much as we enjoyed making it for you. However, in the event that you are not 100% satisfied, items purchased on whitespacejewelry.com may be returned or exchanged within 7 days of receipt. Returns after the 7 day period are eligible for a store credit.
Before shipping your item back, please first send an e-mail to email@example.com and include your name, the item, date of purchase and a brief explanation of the reason for return/exchange, and you will be issued a Return Authorization number. Please do not send in your item for return without receiving this RA# first (no refund will be granted without return authorization.) For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. Nikolaev Jewelry is not responsible for items lost or damaged in transit.
Refunds and exchanges do not include shipping charges in either direction, and we cannot refund initial shipping charges. After receiving your RA#, please mail your item(s) with your name and RA# in the original packaging to:
227 S Rockford Dr
Tempe, AZ 85288
A refund will be issued when the item is received in its original, unworn state.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. Please note Custom-made items cannot be returned.
We stand by the quality of our work and will repair any design purchased through Nikolaev Jewelry as long as there hasn’t been any traumatic damage to the item beyond our control. We may not be able to repair older items.
Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please contact us for return authorization at firstname.lastname@example.org Please note items repaired by any other jeweler will not be covered under our implied warranty. Also, ring re-sizing is not considered a repair and is not covered under our implied warranty.